SUPPORT

Help & Support

Process data where you create it, reduce costs, and accelerate insights

SUPPORT PLANS

Professional support when you need it

Bronze

Free
  • GitHub issue tracking
  • Public documentation
  • Community discussions
  • Best-effort response

Silver

Included with License
  • Priority email support
  • 4-hour response SLA
  • Dedicated success manager
  • Quarterly training sessions

Gold

Custom
  • 24/7 phone + email
  • 1-hour critical response
  • Private Slack channel
  • On-site training available

Documentation

Get in Touch

Reach the right team for your needs

Technical Support

[email protected]

Bugs, technical issues, deployment help

Sales & Partnerships

[email protected]

Enterprise pricing, partnerships, volume licensing

Security

[email protected]

Report vulnerabilities (PGP key available)

General

[email protected]

Press, careers, feedback

Background

Ready to cut observability costs?

Filter logs at the edge. Reduce egress by 60-80%. Keep data secure.